.

 


Advice

From inception to delivery, we are committed to offering a complete all-in-one service to suit any logistics and supplier needs. We build strong relationships to determine the best, personalised solution to further improve any existing process or procedure.

Our Client Care Team is always there to deal with any query, and to discuss the different options Nine Group provides to best suit your organisation. Telephone: 01726 813979

 
General Enquiriessales@ninegrp.com
General Service and Maintenancemaintenance@ninegrp.com
Site Auditaudit@ninegrp.com
Product Developmentinnovation@ninegrp.com
Schiller Service and Maintenanceschillerservice@ninegrp.com
Trials and Testingtesting@ninegrp.com

 

 

.

 


FAQ

Our office hours are 8:00AM – 5:30PM Monday – Friday.
Our warehouse hours are 7:00AM – 7:00PM Monday - Friday.

All telephones, email inboxes, and website chat functions are monitored 24/7.
We offer several payment options:
  • 1. Credit accounts can be set up/opened (subject to credit check results).
  • 2. BACS payment
  • 3. PayPal
  • 4. Credit/Debit Card transactions (under £500)
If you have any questions regarding payment, please email accounts-receivable@ninegrp.com or alternatively call 01726 813979.
You will receive a sales order acknowledgement when your order has been processed. If anything is out of stock, the Client Care Team will proceed to give you continual updates via email or phone regarding expected delivery dates of items on Back Order.
If you need to edit or change an item, or cancel your order, please call 01726 813 979, or alternatively email sales@ninegrp.com as soon as possible. If your order has already been dispatched, no further changes/edits can be made. For returns, please see our returns policy.
If you are not at the delivery address when delivery is attempted, you will receive an email stating a new expected delivery date and delivery will be attempted again.

If you know you will not be present to receive your order, and your order is being delivered by our own delivery fleet, our advanced POD tracking system allows the driver to securely access any key codes, designated safe places, or people responsible that you may notify us of, and can safely deliver your order.
Nine Group has incorporated the use of What3Words to accurately deliver your order. If you believe our drivers will have difficulty finding your address, please provide us with the What3Words for your delivery location.
Our delivery fleet often operates outside of normal working hours to ensure all orders are delivered as fast and efficiently as possible. This may mean that a delivery may be attempted outside of normal operation hours for your business.

If this is the case, you can provide us with a key code, or responsible persons that can accept the order, and our advanced tracking system will allow our driver to access it safely and securely.
Within the UK – all orders over £50 will be free of delivery charge. *

All orders below £50 will be subject to a £10.95 delivery charge.

*Distributors operate on a different pricing schedule. Please contact us to discuss more about distributor charges.

For delivery outside of the UK – The shipping cost will be confirmed shortly after we receive and process your order. Delivery charges outside of the UK are subject to change and are specific to each order and name of external logistics company.
If you have a complaint with any of our services, please call 01726 813 979 or alternatively contact support via our online form here.
You can create an online ordering account, where you will have access to all products, and can open multiple accounts for multiple employees and customise an approval hierarchy by contacting our sales department. This brings about huge cost and time savings.

 

 

Training

We put people at the heart of our decision making and are passionate about collaborating with people to improve the quality of lives. We provide on-line, virtual and in person product training to run through choices and best practice principles, covering a range of different solutions and approaches for each of the different levels of infection risks.

 


.

 


VIDEOS

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
You have successfully subscribed!
This email has been registered