SERVICES
We are founded on the belief that life matters and that there are always ways to make life better. Every day, everywhere, we strive to meet this aim by making a positive difference to people’s lives.
At Nine Group, we aim to be a beacon and make an impact at scale. From the ouset, we harness our diverse skills and in collaboration with our customers and experts relentlessly look to expand what is possible, effective and can be clinically proven, when it comes to infection control and management.
Customer Services
From inception to delivery, we are committed to delivering the most progressive and valuable solutions, in a way and at a time that our customers want, underpinned by simple and clear facts so our people can make informed decisions.
For any service-related questions or comments, please contact us on 01726 813979 or cs@ninegrp.com
Product Development
In collaboration with our customers and experts we relentlessly look to expand what is possible, effective and can be clinically proven, when it comes to infection control and management. We are analytical and constantly ask ourselves is there something new, better, which would considerably improve today’s options.
If you would like to be involved in any of our product development, have a challenge you would like to resolve or are looking for a solution to a problem, contact us on 01726813979 or innovation@ninegrp.com to find out more about our product development approach and collaborations.
Services and Maintenance
We set high standards and all our products come with a standard 12-month warranty. In addition, we offer service and warranty extensions as well as packaged, ad-hoc and emergency services. We do this 24hrs, 7 days a week, 365 days a year.
To find out more about our services and maintenance contracts, or if you need an emergency call out contact us on 01726 813979 or maintenance@ninegrp.com We are also the exclusive UK accredited service department for Schiller. For any Schiller specific service or maintenance queries, please call us on 01726 813979 or email us on schillerservice@ninegrp.com
Site Audits
We offer site audits and consultation to help our clients achieve and maintain clean and healthy environments in the most effective way. We help them achieve best practice in terms of disinfection, sanitation and cleaning and protect and save lives.
If you would like to discuss a site audit, please contact us on 01726 813979 or audit@ninegrp.com
Trials and Testing
All our products have been extensively tested and we have a significant trial and testing data, which are available upon request. We appreciate that at times you may want to conduct your own testing and trials and we collaborate with our customers to facilitate their own in-house testing, if, and when, desired.
If you would like to discuss a trial, please contact us on 01726813979 or testing@ninegrp.com
Training
We put people at the heart of our decision making and are passionate about collaborating with people to improve the quality of lives. We provide on-line, virtual and in person product training to run through choices and best practice principles, covering a range of different solutions and approaches for each of the different levels of infection risks.