Our office hours are 8:00AM – 5:30PM Monday – Friday.
Our warehouse hours are 7:00AM – 7:00PM Monday - Friday.
All telephones, email inboxes, and website chat functions are monitored 24/7.
We offer several payment options:
- 1. Credit accounts can be set up/opened (subject to credit check results).
- 2. BACS payment
- 3. PayPal
- 4. Credit/Debit Card transactions (under £500)
If you have any questions regarding payment, please email email@example.com or alternatively call 01726 813979.
You will receive a sales order acknowledgement when your order has been processed. If anything is out of stock, the Client Care Team will proceed to give you continual updates via email or phone regarding expected delivery dates of items on Back Order.
If you need to edit or change an item, or cancel your order, please call 01726 813 979, or alternatively email firstname.lastname@example.org as soon as possible. If your order has already been dispatched, no further changes/edits can be made. For returns, please see our returns policy.
If you are not at the delivery address when delivery is attempted, you will receive an email stating a new expected delivery date and delivery will be attempted again.
If you know you will not be present to receive your order, and your order is being delivered by our own delivery fleet, our advanced POD tracking system allows the driver to securely access any key codes, designated safe places, or people responsible that you may notify us of, and can safely deliver your order.
Nine Group has incorporated the use of What3Words to accurately deliver your order. If you believe our drivers will have difficulty finding your address, please provide us with the What3Words for your delivery location.
Our delivery fleet often operates outside of normal working hours to ensure all orders are delivered as fast and efficiently as possible. This may mean that a delivery may be attempted outside of normal operation hours for your business.
If this is the case, you can provide us with a key code, or responsible persons that can accept the order, and our advanced tracking system will allow our driver to access it safely and securely.
Within the UK – all orders over £50 will be free of delivery charge. *
All orders below £50 will be subject to a £11.95 delivery charge.
*Distributors operate on a different pricing schedule. Please contact us to discuss more about distributor charges.
For deliveries outside of the UK/International – The shipping cost will be carriage will be calculated, and a separate shipment invoice sent prior processing your order. Payment will be required before your order is despatched. Delivery charges outside of the UK are subject to change and are specific to each order and name of external logistics company.
If you have a complaint with any of our services, please call 01726 813 979 or alternatively contact support via our online form here.
I want to create an online ordering account for my company using Nine Group’s integrated portal system, how do I do that?
You can create an online ordering account, where you will have access to all products, and can open multiple accounts for multiple employees and customise an approval hierarchy by contacting our sales department. This brings about huge cost and time savings.
Yes, all telephone calls are recorded for training and monitoring purposes.
Unable to find satisfactory answers ? Contact Support